Our Journey So Far

250+

Enterprise Customers

25+

Academic Medical Centers

20+

Government Institutions

15+

Health Plans & Payers

10+

Children’s Hospital

Realize the Maximum ROI

01

SLA Driven Support model with risk sharing, and skin in the game as well as non-compliance penalties

02

Flexible Support Model ranging from traditional staff augmentation (one or more resources) to a complete managed services. 314e can provide on-shore as well as off-shore support or provide a hybrid model with a combination

03

Robust Support Structure and lower cost through the use of multi-talented and cross-trained resources guided by application experts within the same team

04

Superior application of ITIL methodology to create a solid IT support culture and a mind-set of continuous learning and improvement

05

Focus on proactive resolution of issues through the use of advanced monitoring tools, techniques and methodologies

06

Elimination of Support Bottlenecks by creating back-up resources for critical applications; significantly reduce dependence on a single expert for a given application

Our Team of Experts Will Provide Hassle-free Support & Maintenance as Needed

We deliver managed services in various domains that include:
Assist in Triaging Tickets
Assist in Triaging Tickets
Service Desk Ticket Resolution
Service Desk Ticket Resolution
Data Administration
Data Administration
Planned/Routine Regulatory and Compliance Updates
Planned/Routine Regulatory and Compliance Updates
Error Queue Monitoring or Maintenance
Error Queue Monitoring or Maintenance
Provide Management Reports on SLA
Provide Management Reports on SLA
Our Team of Experts Will Provide Hassle-free Support & Maintenance as Needed

See What Our Customers Have to Say

what our customer says
Barbara Johnson

Director - Information Services, Rockford Health System

314e provided us with several difficult-to-find consultants for our Epic implementation who worked well with our team. They are always helpful, responsive and effective.

100% of Our Customers Say 314e Exceeded Expectations.

*Based on KLAS Survey Report 2021

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Frequently Asked Questions

Managed services are the practice of outsourcing day-to-day responsibilities and functions as a strategic method for improving overall operations and cutting expenses.

It is the practice of outsourcing a practice’s Information Technology (IT) operations to an expert third party rather than trying to handle them all with an in-house tech support team.

Managed services in health IT ensures that the healthcare providers are making the best out of all the technological resources they have. These services make a difference by enhancing patient care, security and compliance. By providing exceptional solutions and next-generation services, managed services bring about a huge difference in the handling of healthcare IT.