The Secret to Truly Useful EHR Training

Last time, we dove into how better EHR training could be the key to addressing clinician burnout. But here’s the million-dollar question: What does great EHR training actually look like?

Here’s a glimpse into how one care delivery organization transformed its approach and made EHR training a game-changer.

Step 1: Start by Listening

When clinicians feel heard, everything changes. One care delivery organization began by diving into surveys and feedback to understand what their providers actually needed. For example, when a group of clinicians requested a specific tool to improve documentation, it was implemented.

This wasn’t just about adding features; it sent a clear message: We value your input. And that trust built a strong foundation for better engagement with the EHR.

Step 2: Make Training Tailored

One-size-fits-all training doesn’t work. By analyzing data and observing workflows, trainers delivered one-on-one coaching tailored to the unique needs of each department—or even individual users.

The result? Providers received practical, specific solutions that saved them time and clicks. Personalization turned a chore into a collaboration.

Step 3: Keep Feedback Loops Open

Continuous improvement depends on ongoing communication. This team established clear, regular feedback channels—updating clinicians on what was changing, why, and how their feedback influenced those decisions.

Simple gestures, like a “You Asked, We Delivered” email, kept the lines of communication open, reinforcing the idea that clinicians’ voices mattered.

Step 4: Use Data to Guide the Way

Here’s where things got strategic. By analyzing data on EHR usage, the training team identified areas where providers struggled and offered solutions to improve efficiency.

For instance, they targeted unnecessary “after-hours” charting and reduced it by 10%. These kinds of measurable wins built confidence and trust in the training process.

Step 5: Foster a Culture of Support

What truly set this approach apart was its emphasis on building trust and transparency. The training team didn’t just deliver one-time sessions—they were consistently present, approachable, and deeply committed to the ongoing success of every clinician. By making training resources easily accessible, they reduced the need for clinicians to rely on help desks for every question or issue.

This continuous support fostered a positive feedback loop. Clinicians felt more confident and capable, which, in turn, led to higher adoption of EHR tools and smoother, more efficient workflows.

How You Can Apply These Ideas

You don’t need an elaborate program to see results. Start with these simple steps:

• Ask your clinicians what they need most.
• Share quick tips that address their biggest frustrations.
• Use data to guide your focus and measure the impact of changes.

When training is practical, personal, and responsive, it transforms how people feel about their EHR—and their work.